Secure Shopping Hawaii FAQs

How long does it take to ship my item?

Please allow ample time for crafting and shipping of your items. If we are to mount your items, please allow ample time for their arrival and mounting. While we always strive for sooner, we usually ship orders no later than 7-10 business days. Custom orders are excluded, and shipping date will be determined on final approval of your design. If you need your case more quickly, please call (808) 224-9795 or via our contact form to check availability and to order rush delivery. Expedited delivery will incur increased shipping charges and a 20% rush order fee.

Once my item is shipped how long will it take to arrive?

The arrival date depends on many factors including your location and type of shipping chosen. Most items should arrive in less than two weeks from shipping date for shipping to the 48 contiguous United States, Hawaii and Alaska. For shipment elsewhere, please contact us via phone (808) 224-9795 or via our contact form for shipping costs and times.

Can you expedite shipping?

Yes. If you need your case more quickly, please call (808) 224-9795 or via our contact form to check availability and to order rush delivery. Expedited delivery will incur increased shipping charges and a 20% rush order fee.

What is your return policy?

At Aweigh With Woods/Secure Shopping Hawaii, we take pride in the quality and high standards of our workmanship. If for some reason a product does not meet your expectations, please contact us within 30 days for a return authorization. Items without a return authorization will not be accepted for refund. Once we have received your authorized return, postage paid and in original packaging and condition, we will refund your purchase price (less shipping and handling and a 15% restocking fee). Custom orders, flags and any mounting fees are excluded for refund.

Can you mount my items in my box for me?

Yes, if you ship all items to us in their complete form, meaning ribbons, medals and devices should be mounted and arranged in their correct order. If you have individual plates for each duty station, please include an ordered list if the order is unclear. We charge a $45.00 flat fee for mounting your items in each shadow box. Items are not included in this fee. For large items to be mounted, there may be an additional return shipping charge. Please contact us via phone (808) 224-9795 or via our contact form for instructions before sending any of your memorabilia to us. You should insure your items and provide tracking when shipping to us. We are not responsible for lost or damaged items during shipping to us. Please provide the value of the items so we can insure them on the return to you after mounting.

How can I order a custom item?

A good percentage of our business is custom orders and we enjoy working with our customers to achieve their vision. To place a custom order, please contact us via phone (808) 224-9795 or via our contact form. We will work with you from planning and design to completion. Once your final plans are agreed upon via mail or email and your order prepaid, we will begin creating your design. Custom orders require a minimum of four weeks to ship unless otherwise agreed to. Custom pricing is dependent upon type of wood chosen, size of item, and intricacy or difficulty of design.

What are your payment terms?

We accept all major credit cards, debit cards, or e-checks via our secure website through Paypal. You do not need to have a Paypal account to make your payment. Alternatively, you may call us with your credit card information or mail a check or money order. Personal checks must clear your bank before your order is considered paid. An additional fee of $25.00 will be charged for any check returned due to insufficient funds.

Sales Tax: All orders are subject to Hawaii’s General Excise tax of 4.712%.

Pricing Policies: All prices are subject to change without notice. All prices are stated in U.S. dollars.

Backorder Policy: If for some reason we are unable to ship your standard order within two weeks, you will be notified as soon as possible of the delay via phone or email. We will refund your full purchase price at your discretion or ship your item when it becomes available. This does not apply to custom orders.

Nature of Goods: All products we sell are new. The woods we use are high quality hardwoods and never veneers or MDF. While we maintain the highest standards, wood is a natural product and some variation can be expected. All of our items are handcrafted in the USA. All measurements are closely approximate due to the nature of wood and each item being hand-made to order.

What is the best way to care for my shadow box or display item?

The wood areas are best maintained with a standard oil based furniture polish. The acrylic glass area is best maintained with a glass cleaner specifically for acrylic. Please see cleaner’s labeling for compatibility.